Please note our high level of responsibility and commitment to our customers
We are responsible for your order until its delivery. If you don't receive your order we either ship it again or refund it.
If for any reason a delay makes your purchase pointless, we can refund the customer taking into account our refund policy:
For deliveries with no tracking, if the destination postal services company informs the recipient that the order is lost, we offer a reshipping or a refund of the total amount of the order to the customer.