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Regular Mail - collecting your parcel at the post office

Orders will be sent to the delivery address that you have submitted in your order form. Please remember that if you choose delivery fulfilled with National Post Office Service – it is often that you will have to collect your parcel at the post office. Unfortunately, this does not depend on us and it is the customer’s responsibility to check if the post office delivers parcels to the hand.

In such case, postmen should leave the notification about it in your mailbox or there should be an indication about it on the tracking page. You will then need to go to your local post office and pick up the parcel by yourself. There is a different pick-up deadline, depending on the destination country. To be able to pick up the order, you will be required to present the notification left at the delivery address or/and parcel/tracking number, as well as your ID document. If the order is not collected within the pick-up deadline, it will be eventually returned to Care to Beauty.
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