Care to Beauty joined Vat Moss (vat one stop shop).
This is a special VAT regime applied to digital service providers which goal is to turn easier the fulfillment of tax benefits between member states of the European Union.
It consists of charging the tax rate practiced in each country where the service is sold.For example, if the store sells a service to a customer in the Netherlands, the invoice will show the tax amount applied to the product in that country.
5. Do I have to pay any taxes and duties or present any import documention for Customs clearance?
For delivery in any European Union Country:
Local VAT is applied to all destinations within the European Union. No extra taxes will be applied to the order.
For deliveries in all the countries that are not European Union members:
all products are sent with DDU (Delivery Duty Unpaid) which means the indicated price of the products does not include taxes and VAT.
The recipient is responsible for all import fees, custom taxes and local taxes imposed by the country of destination.
The payment of these taxes might be required in order to release the order from Customs. The payment is made directly to the courier (Regular Mail through National Post Service; DHL; UPS).
Specific documentation may also be requested in addition to the release the order from Customs.
We cannot predict what documents will be demanded or the requested amount to pay for taxes, therefore we ask that you check with your country Customs agency before making an order.
For some countries, we have the shipping option of express shipping with DDP (Delivery Duty Prepaid) which means all duties are prepaid and customs procedures will be quicker because DHL will take care of all on your behalf. No more duties will be charged before or on delivery.
Your shipping costs are already included in the total amount of your order. If the courier presents you with a separate invoice is because duty taxes were applied and they need to be paid.
For further information, please the courier that you selected for delivery (Regular Mail through National Post Service; DHL; UPS)
6. My order is incomplete. What happened ? What should I do?
Multiple parcels: If you have not received your complete order, you should check if it hasn’t been divided into multiple parcels - check your shipping confirmation email.
Your order may be divided into multiple parcels due to volume or value.
Out Of Stock Product: The fulfilment of orders will depend on the availability of the products. If any problem occurs with the supply of the products purchased or if the items are out of stock, we will immediately inform the customer of the unavailability and refund any amount paid for the missing products within maximum 10 working days.
7. How and when should I make a complaint about my order?
At Care to Beauty
, we have a Customer Care team ready to help you with any difficulties or complaints. Please read carefully all the following notes and after, please contact us by the form
Complaint of an order not delivered yet:
Before making a complaint about a delay, please note that on standard shipping, the dates provided in the shipping confirmation e-mail are only expected ones.
We cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
The stated period does not include the necessary customs clearance time when your order arrives in the country of destination (in the case of countries outside the European Union). Local customs have their own rules and procedures and unfortunately we have no power over them.
On orders with delivery by standard shipping:
Due to all global transport restrictions and circumstances, we just consider an order lost after 1 month of the maximum expected delivery time (when shipping to EU) or 2 months after the maximum expected delivery time (when shipping outside EU).
On orders with delivery by DHL:
Claims of non-delivery placed more than 3 months after the maximum expected delivery period aren´t accepted.
Please note our high level of responsibility and commitment with our customers:
We are responsible for your order until its delivery.
If by any reason the delay makes your purchase pointless, we can refund you taking into account our refund policy:
1. We accept requests for refunds before the delivery happens without any problem if the customer refuses to receive the order. Right after the return starts (with tracking) we refund our customer.
2. By standard mail and with no delivery attempt made in the period of 2 months (1 month within EU) after exceeding the maximum estimated delivery date provided, when the said period has passed we may assume that the order is lost and proceed with the refund.
For deliveries with no tracking, if the destination postal services company informs us that an order is lost, we offer new shipping or the refund of the total amount of your order to our customer.
Complaint of an order that had a delivery attempt:
During the delivery attempt, if the order presents any signs of breach (damaged or wet box, with signs of having been opened, etc.), please reject the order delivery and contact us as soon as possible.
Complaint of an order that was delivered:
You should open the package and carefully check it before discarding the packaging.
If you receive your order in good conditions and, after opening it, you notice that there is a missing or damaged product, please contact us within a maximum of 15 days
by email to email@example.com
Please follow our warranty process carefully to minimize any inconvenience - on your email, please provide the following information:
1. Your order number.
2. Pictures of the package, shipping label, the items received and the batch number of the product(s);
3. Detailed description of the damaged item(s).
We will analyse each case individually and offer the most suitable solution.
We can offer a refund, partial refund, discount for future purchases or reship the product(s). Our goal is to provide the best solution for you as quickly as possible.
Please remember that claims will be only accepted until a maxim of 15 days after receiving your order
. Claims made later will not be accepted.