How to Buy Online

Q: How to Apply My Discount Code?

If you have a promotional/discount code, you´ll apply it at the check out moment, when you have your shopping bag with the products needed and you click on "proceed to checkout".At the checkout, below the payment method box, enter the discount code and click on "apply coupon". Your discount will be added to your order. We suggest that you “copy” and “paste” the code sent by email in this field. Please note:You can only use the discount code 1 time and 1 code per order.The discount codes may not accumulate with some campaigns happening at the time of your purchase, ex: Black FridayPlease check the conditions and expiry date of your discount code.

Q: How Can I Pay For My Purchase?

Care to Beauty allows payment by Debit or Credit Cards and by Paypal.We are sorry but we do not offer cash on delivery as a payment method.If you choose to pay with a credit card, you´ll have to enter the card number, security code and expiry date of your card. We ensure that the data on your card or cards is protected using PCI DSS v3.2 security standards.You can also choose to pay by Google Pay or Apple Pay depending on the device you´re using. There are some payment methods that are specific to some countries and are only available in those countries.Examples:Belgium - Bancontact and SOFORT;Brazil - Saldo EBANX, Débito Online and Boleto Bancário;Colombia - PSE - Pago Seguros en Línea;Germany - Giropay and SOFORT;Netherlands - iDEAL and SOFORT;Poland - Przelewy24 (P24);Portugal - Multibanco e MBwayMexico - Tarjeta de Credito Mexicana and OXXO All payments are made in the displayed currency. At the check out, the value that is displayed in the total is accurately the value charged after you click "place order"

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How To Buy Online?

Buying at Care to Beauty is very simple and easy.
Just add the products to the shopping cart, proceed to checkout, select the delivery method, proceed to payment and "order"!
Please check the entire procedure (shopping cart » checkout » purchase) and all options in detail bellow.

1º Shopping Cart:

If you have an user account please login (optional step).
If you don't and don't want to create an account you can make your purchase as a guest (without registration).

You can find your products in our store by browsing the menu and categories or searching on the search box for the name of the product / brand.
When you find the product (s) you want to buy, follow the next steps:

1) Select the product (s).
2) Click "add to cart". You can continue to buy other products or complete your order. When you click on "cart" at the top of the page, please select the option "view all" and you will go to the shopping cart page.
3) at the shopping cart, check that all the products you want have been added.

On this page, you can change the quantity or remove them from the cart.
After verifying that you have all the desired products, you must click on “proceed to checkout”.

2º Checkout procedure:

Delivery data - Name, Address, Shipping cost, delivery method, delivery time

Please be aware that if name and address are in Arabic, Mandarin, Hebrew or other variants, your shipment may be blocked due to the non-recognition of characters by the carrier and retention for lack of information in Portuguese Customs. To avoid delays please fill these data in English characters and provide full name and address.

We ship worldwide. The shipping cost and delivery time depend on the products type, on the weight of the order, country of destination and method of delivery chosen.
When you fill the delivery address and select the delivery method pretended, the shipping cost and the delivery time will appear immediately.

If your delivery is to an island, please select the country to which it belongs.

Depending on the delivery country we have minimum order amount for free shipping.

It may happen that although your order has the value referenced for free shipping, you will still be charge for it. This includes situations of:

an order with high weight,
an order with a product that requires a specific transport method (perfumes by air transport)
products included in marketing campaign non cumulative with free shipping.

Notes about dangerous goods and their transport conditions and restrictions:

In our catalog there are products with flammable substances, such as perfumes or aerosols, which are subject to transport special conditions and that have some restrictions.
Care to Beauty is certified to ship dangerous goods.

We only ship aerosols from Portugal to some countries which can be transported by land – DHL or, in exceptional cases, by Post in the case of Mainland Portugal. (

Please note that estimated delivery times may fluctuate from the estimated times in the shipping confirmation email.

In the case of sending perfumes, we ship worldwide (some exceptions may be applied) with a fixed shipping fee of €20 due to the special shipping requirements.

As for the delivery time, please note that the stated period does not include the necessary customs clearance time when your order arrives in the country of destination (in the case of countries outside the European Union). Local customs have their own rules and procedures and unfortunately we have no power over them.

Payment

1) Within the available payment methods, please select the most convenient for you.
Please note that we do not have cash on delivery.
If you choose to pay with a credit card, enter the card number, security code and expiry date of your card. Note: We ensure that the data on your card or cards is protected using PCI DSS v3.2 security standards.
You can also choose to pay by PayPal, Google Pay or Apple Pay depending on the device you´re using.
There are some payment methods that are specific to some countries and are only available in those countries.

Examples:
Belgium - Bancontact and SOFORT;
Brazil - Saldo EBANX, Débito Online and Boleto Bancário;
Colombia - PSE - Pago Seguros en Línea;
Germany - Giropay and SOFORT;
Netherlands - iDEAL and SOFORT;
Poland - Przelewy24 (P24);
Portugal - Multibanco e MBway
Mexico - Tarjeta de Credito Mexicana and OXXO

All payments are made in the displayed currency. At the check out, the value that is displayed in the total is accurately the value charged after you click "place order"

2) If you have a promotional/discount code, enter it in the "discount" field and click on "apply coupon". Your discount will be added to your order.
We suggest that you “copy” and “paste” the code sent by email in this field. Please note:
You can only use the discount code 1 time and 1 code per order.
The discount codes may not accumulate with some campaigns happening at the time of your purchase, ex: Black Friday
Please check the conditions and expiry date of your discount code.

Review your order

confirm all details before proceeding with payment, clicking on “place order”.

3º Confirmation of your purchase:

After making the payment and finalizing the order, you will receive an email confirming your order.
The invoice will be available for download in your personal area (in case you have placed the order with the login) or through the shipping confirmation email.

Please note:
Samples are shipped randomly and their shipment is limited to existing stock. They are not mentioned on the shopping cart or order confirmation email.

Samples are not shipped on orders with delivery in countries with customs restrictions.

What's the shipping cost and delivery time?

We ship worldwide from Portugal.

Orders can be delivered to your workplace, freight forwarding companies, hotels, storage and relocation companies that are identified by you as taking possession of the order on your behalf.
Care to Beauty will not be able to provide any recompensation for any goods which are damaged or lost following acceptance of the delivery by any locations on your behalf.

The shipping cost and delivery time depend on the products type, on the weight of the order, country of destination and method of delivery chosen.
When you fill the delivery address and select the delivery method pretended, the shipping cost and the delivery time will appear immediately.

If your delivery is to an island, please select the country to which it belongs.

Depending on the delivery country we have minimum order amount for free shipping.

It may happen that although your order has the value referenced for free shipping, you will still be charge for it. This includes situations of:

an order with high weight,
an order with a product that requires a specific transport method (perfumes by air transport)
products included in marketing campaign non cumulative with free shipping.

Notes about dangerous goods and their transport conditions and restrictions:

In our catalog there are products with flammable substances, such as perfumes or aerosols, which are subject to transport special conditions and that have some restrictions.
Care to Beauty is certified to ship dangerous goods.

We only ship aerosols from Portugal to some countries which can be transported by land – DHL or, in exceptional cases, by Post in the case of Mainland Portugal.

Please note that estimated delivery times may fluctuate from the estimated times in the shipping confirmation email.

In the case of sending perfumes, we ship worldwide (some exceptions may be applied) with a fixed shipping fee of €20 due to the special shipping requirements.

Notes about carrier´s procedures and tracking details:

For shipments outside European Union the transport company might need to contact the recipient in order to request confirmation/validation of the recipient's identity, address confirmation, etc. This contact will be prior to the delivery attempt and by customs request.
on the tracking link, mainly Regular Mail shipments through National Post Service, there are situations reported as delivery attempt failed with customer notification sent (or similar), in which the recipient was not really notified.
In these cases, if the tracking includes a reference to the location / post office where the recipient can pick up the order, please take action as soon as possible and proceed to the local post office before the collection period expires and the return process starts.
If on the tracking page there is no reference to a place or necessary action after the delivery attempt, Care to Beauty suggests the customer to contact the carrier requesting information about the shipment (tracking number) in order to avoid more delays on delivery or avoid the return of the order.

As for the delivery time, please note that the stated period does not include the necessary customs clearance time when your order arrives in the country of destination (in the case of countries outside the European Union). Local customs have their own rules and procedures and unfortunately we have no power over them.

How to Apply My Discount Code?

If you have a promotional/discount code, you´ll apply it at the check out moment, when you have your shopping bag with the products needed and you click on "proceed to checkout".

At the checkout, below the payment method box, enter the discount code and click on "apply coupon". Your discount will be added to your order.
We suggest that you “copy” and “paste” the code sent by email in this field.

Please note:
You can only use the discount code 1 time and 1 code per order.
The discount codes may not accumulate with some campaigns happening at the time of your purchase, ex: Black Friday
Please check the conditions and expiry date of your discount code.

How Can I Pay For My Purchase?

Care to Beauty allows payment by Debit or Credit Cards and by Paypal.
We are sorry but we do not offer cash on delivery as a payment method.

If you choose to pay with a credit card, you´ll have to enter the card number, security code and expiry date of your card. We ensure that the data on your card or cards is protected using PCI DSS v3.2 security standards.
You can also choose to pay by Google Pay or Apple Pay depending on the device you´re using.

There are some payment methods that are specific to some countries and are only available in those countries.

Examples:
Belgium - Bancontact and SOFORT;
Brazil - Saldo EBANX, Débito Online and Boleto Bancário;
Colombia - PSE - Pago Seguros en Línea;
Germany - Giropay and SOFORT;
Netherlands - iDEAL and SOFORT;
Poland - Przelewy24 (P24);
Portugal - Multibanco e MBway
Mexico - Tarjeta de Credito Mexicana and OXXO

All payments are made in the displayed currency. At the check out, the value that is displayed in the total is accurately the value charged after you click "place order"