Care to Beauty manages the returns accordingly with Portuguese legislation. Please note the most frequent questions about them and the related conditions.
How long do I have to make a return?
How do I make a return?
Return Shipping Fees
Returned Orders. How do we manage them?
Orders shipped by DHL or UPS:
After the addressee is contacted by the carrier and no answer or solution is provided, an order can return to our warehouse due to unknown recipient, wrong or incomplete address, unclaimed order, delivery refused, identification not provided, etc. In those cases, returning costs are applied and our team clarifies the amount before the return starts.
As soon as the return is tracked or once the order arrives at our facilities, as a solution, we can provide our customer the following possibilities:
For all shipping methods:
Returned Orders due to issues unrelated with the customer are reshipped with no extra cost or refunded totally, depending on the customer’s preference.
Returned orders due to "unclaimed" reason, which means the recipient/someone was not available at the moment of the delivery attempt or, nobody collected the order on the pick up point/post office, and with no communication from the customer to our customer service team are solved with the issue of a discount code.
How and when will I get my refund?