Can I change the delivery address or cancel my order?
All orders are processed and shipped within the working days of the Portuguese national calendar. When placed until 14:00 (GMT), they are shipped the same day. Rare exceptions may occur, in such case your order will be dispatched as soon as possible.
In case you want to change the delivery address or cancel the order before it's dispatched from our warehouse
, you can do it by following the link sent in your order confirmation mail “SEE ORDER DETAILS”.
This is the quickest way of doing it. Only if you have any difficulty, as an alternative, you can contact immediatly our Customer Care Service through our email email@example.com
, indicating the number of your order and the subject.
After the order being dispatched, some of the couriers we work with allow you to change the address or cancel the order even after its dispatch. Please check all details on the list:
Orders shipped by Regular Mail service: Once the order is dispatched it is not possible to make any changes to it anymore.
Orders shipped by DHL:
Depending on the status of the dispatch and destination country, it’s possible to change the delivery address or cancel it. Check directly with DHL at your country if allows these changes here
.Orders shipped by UPS:
It´s possible to change the delivery address or cancel it, as long as there has been no delivery atempt. Please contact directly UPS here
When cancelation is not possible anymore, as an alternative you can refuse delivery or, if you accept it, you can return the order with expenses at your own cost.
in cases of orders with strong evidence of fraud, Care to Beauty cancel and refund the orders without any other justification, in order to protect all parties involved.