We appreciate that you buy at our store and want to support you through your purchase experience.
Order returning due to incorrect / incomplete address - what is the procedure?
If on the tracking page you can see the following (or similar) status: "Order returning due to incorrect / incomplete address"
In such a case, the parcel will reach the destination country and will be returned to us after some time.

After receiving the parcel, we will contact you immediately via e-mail and you will decide which solution is better for you:
  • if you want us to send the order again (meaning you will have to cover the cost of reshipment);
  • or if you want us to cancel your order at this point (in such case the cost of shipping is not refundable). In that case, we will process a refund back to the original account used to purchase the item. It can take extra 5-10 working days to be processed