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Returned Orders Policy | Without Delivery

Returned Orders. How do we manage them?


Orders shipped by standard shipping/ EMS:
An order can return to our warehouse due to unknown recipient, wrong or incomplete address, unclaimed order, delivery refused, etc.
Customer can track the return using the same tracking link provided for the delivery.
As soon as the return is tracked or once the order arrives at our facilities, as a solution, we can provide our customer the following possibilities:
  1. paid reshipment (if stock is available)
  2. discount code in the order’s amount deducted of the shipping cost
  3. refund in the order’s amount deducted of the shipping cost

Orders shipped by DHL or UPS:

After the addressee is contacted by the carrier and no answer or solution is provided, an order can return to our warehouse due to unknown recipient, wrong or incomplete address, unclaimed order, delivery refused, identification not provided, etc. In those cases, returning costs are applied and our team clarifies the amount before the return starts.

As soon as the return is tracked or once the order arrives at our facilities, as a solution, we can provide our customer the following possibilities:

  1. refund of the order’s amount deducted of the shipping, return costs (equal to the shipping cost) and return fee (5€)
  2. discount code in the order’s amount deducted of the shipping cost, return costs (equal to the shipping cost) and return fee (5€)

For all shipping methods:

Returned Orders due to issues unrelated with the customer are reshipped with no extra cost or refunded totally, depending on the customer’s preference.

Returned orders due to "unclaimed" reason, which means the recipient/someone was not available at the moment of the delivery attempt or, nobody collected the order on the pick up point/post office, and with no communication from the customer to our customer service team are solved with the issue of a discount code.


Return restrictrions (before delivery):
Retuns might not be possible in cases of countries where they depend/are just allowed by customs after the clearance procedure is complete which means the payment of the customs duties is made.
In this cases, If an order has customs duties applied and customer refuses to pay them some, customs don´t allow the return and the order has to be destroyed or abandoned. 
Care to Beauty doesn´t refund the costumer in this situations because the payment of the duties is an obligation of the costumer.