We appreciate that you buy at our store and want to support you through your purchase experience.
Order returning because it was not collected from the post office on time - what is the procedure?
If on the tracking page you can see the following (or similar) status: "Order returning as unclimed / not collected"
There is a different pick-up deadline, depending on the destination country. Please check it with your local post office. The order that was not collected the post office on time will return to us as “Unclaimed”.

After receiving the parcel, we will contact you immediately via email and you will decide which solution is better for you:
  • if you want us to send the order again (meaning you will have to cover the cost of reshipment);
  • or if you want us to cancel your order at this point (in such case the cost of shipping is not refundable). In that case, we will process a refund back to the original account used to purchase the item. It can take extra 5-10 working days to be processed