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FAQs

About Care to Beauty

Does Care to Beauty have any physical stores?

We have a physical store at  Rua Oliveira Monteiro, 669 4050-445 Porto, Portugal. However, Care to Beauty is primarily an online store that sells worldwide.  All our shipments are made from our address.

How can I be sure the products I purchase are genuine and original?

All our products come from Europe, are 100% original and purchased directly from the manufacturer or authorized retailor. This is our guarantee.

Will my personal information be kept private?

We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your authorisation. For further details, please see the Care to Beauty Terms & Conditions.

I have some more questions about Care to Beauty website and its products. How do I contact you?

Your questions are very important to us and we are committed to have a very responsive customer support, answering every single email with a very close and dedicated customer relation.
You can reach is via E-mail, Phone, WhatsApp, Facebook and Chat. Please, check our Help & Contact Us page.
We are available during work days: Monday to Friday, 10am-7pm GMT. Try to contact us during this period of time. If not, please, have some patience and we’ll answer as soon as we can.

Order Placement

How to order?

Buying and ordering on our website is very fast and easy! You just have to:

  1. Select the product and the quantity you want and add it to the shopping bag;
  2. Confirm and proceed to Checkout;
  3. Fill a simple form with Billing Address and/or Shipping Address; choose the payment method (PayPal, Credit Card or Debit Card), the Shipping Method (Standard Shipping or Express Shipping) and Place the Order.

What is the estimated delivery time of my order?

We dispatch most orders within 1-3 business days (excluding weekends, national holidays and unexpected busy periods). Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself and that fact might delay your order.
The delivery time depends on the Shipping Method you choose: Standard Mail or Express Mail:

  • Standard Mail – For countries inside European Union your order can take 5 to 7 business days to arrive; For countries outside the European Union it can take from 10 to 20 business days to arrive after shipping (but it can be less depending on the country you’re in); 
  • Express Mail – The average delivery time is between 3 and 5 business days after shipping (but it can be less depending on the country you’re in).

I want to buy a product at Care to Beauty website. What are the shipping charges?

We have shipping and handling costs that are automatically added to the value of the products you purchase. At the Checkout Page you’ll have the final price and that’s exactly what you’ll have to pay.
The shipping costs depend on the items number, weight, destination and the shipping method you choose when placing the order - Standard Shipping or Express Shipping.
The best way to get this information is to add the products you want to the bag and proceed to Checkout. Here, choosing the Shipping Method and indicating your address, the shipping costs will appear. This way, you can proceed to order. Exception to be made to Free Shipping orders (orders above 120 USD)

How do I know that my order is confirmed?

Once your order is confirmed, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) with the respective tracking details.

There is a minimum value of purchases to have free shipping?

Yes, there’s a minimum amount to have free shipping: 120 USD, 100 €, 160 CAD, 165 AUD, 85 GBP (you can change the currency at the top right of our page).
You will be able to check the shipping cost before you proceed for payment.

Can I change the delivery address?

Yes, you can change the address by sending us an e-mail requesting the change and the new address. After the order is processed and shipped (after you receive the shipping confirmation e-mail), it is impossible to change the address.

Can I ship the products to an address that is different from my billing address?

Yes, Definitely! You can do so by filling in your address as the “billing address” and the address you wish to ship your order to as the “shipping address”.

Do you deliver to PO Boxes?

Yes. We deliver to PO Boxes (some exceptions may be applied).

Can I cancel my order?

You can, obviously cancel your order, for any reason, up to the moment your order has been processed and shipped. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our Returns, Replacements and Refunds page.

Do I have to have an account to place an order at Care to Beauty?

No, you do not need to have an account. You can place an order as a guest, by just providing your email address for correspondence.
However, we highly recommend that you do create a Care to Beauty account. You will be able to receive our Newsletter and Special Offers.

How do I sign up for a Care to Beauty account?

All you need to do is provide us with your name, email address and a password of your choice. It’s that simple!

I chose Express Shipping and, in the Checkout page, it changes to Standard Mail. Why?

This happens because you purchased an aerosol product. Unfortunately, aerosol sprays are considered "Dangerous Goods" for our Delivery Company - DHL so it is not possible for us to ship this kind of products with Express Shipping.

I want to see the prices of the products on my country's currency. How can I do it?

The currency will be set according to your location and displayed at checkout. You can choose your country from our list on the top right of our website. This way you can have access to all the information you need.

Payments

How do I pay for a Care to Beauty purchase?

You can pay securely with the following Payment Methods:

  • PayPal, Debit and Credit Cards and Bank Transfers (within European Union countries)
  • Worldwide: Visa, MasterCard, American Express, JCB, Discover Network, Diners Club International, and Paypal;
  • Brazil: Visa, MasterCard, American Express, JCB, Discover Network, Diners Club International, National Credit Cards, PayPal, Boleto Bancário;
  • Chile - Visa, MasterCard, American Express, JCB, Discover Network, Diners Club International, National Credit Cards, PayPal, Boleto Bancário;
  • México - Visa, MasterCard, American Express, JCB, Discover Network, Diners Club International, National Credit Cards, PayPal, Boleto Bancário;
  • Colômbia - Visa, MasterCard, American Express, JCB, Discover Network, Diners Club International, National Credit Cards, PayPal, Boleto Bancário;
  • Some cards may require authorisation from the issuing bank.

How safe is it to use my debit/credit card or make an online payment on Care to Beauty?

All the payments done at Care to Beauty website are processed over a SSL connection and is 100% secure.
This is an industry-standard secure payment method so that we can ensure that all your online transactions at Care to Beauty are processed in an extremely secure environment.

What steps does Care to Beauty takes to prevent card fraud?

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:
When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
The ID documents help us ensure that the purchases were indeed made by a genuine card holder.

How can I use a discount/coupon code on my order?

When you click on the “place order” button, you are directed to a page where you can insert your discount/coupon code.
On this page, you can enter the discount code and the respective discount will be applied to your order.
You can then proceed to checkout and pay the remaining amount.
Note: Only one coupon code can be used on a single order. In case of suspected misuse of coupons, Care to Beauty reserves the right to cancel orders.

Do I have to pay Customs tax when buying from Care to Beauty?

Standard Mail: For countries outside the European Union, orders can be randomly selected for scanning by the customs office. Most of the items are not taxed, however packages can be randomly selected for inspection. This review may result in the taxation of goods and delay in delivery. The fee is the responsibility of the Customs of the destination country. Any rate is not applied, or reverts to Care to Beauty. We cannot know in advance whether this process will happen or not so we cannot warn you when you place an order. If this happens, you will be contacted to pay the taxes. If you refuse to do so, your order will return to us.

Express Mail: For countries outside the European Union, you will not be required to pay any extra charges unless you’re in countries like Canada, Brazil, India, Afghanistan, Argentina, Peru, México, Philippines, Switzerland and Norway. In these cases, the client will be charged in the delivery and the fee is the responsibility of the Customs of the destination country. Any rate is not applied, or reverts to Care to Beauty.

Shipping and Delivery Policies

Does Care to Beauty ship to my address?

We ship worldwide using DHL Express or Standard Mail.
Please note: Some countries have tightened customs restrictions on import shipments, which can lead to delays in delivery.
After an order is placed, how it is processed by Care to Beauty?
After the payment is confirmed, we make an effort to post the items on the same or the next business day. If the product is not available at the moment, we allow 3 business days for shipping the product. If any paid product is unavailable for more than 3 business days, the customer will be contacted and informed of the deadline for restocking and choose between waiting or refund.

My order has been shipped. Now how can I trace it?

The orders sent by Care to Beauty have an associated tracking code sent by email once the order is posted with all the information to track your order.
In the following link you can find the tracking website for your country: http://www.track-trace.com/post
However, there’s some exceptions. Shipments made with Standard Mail not always offer the possibility of tracking. However, this information will be presented to you at the Checkout page before submitting your order.

Returns, Replacements and Refunds

How do I return/exchange an item purchased on Care to Beauty?

At Care to Beauty, our main goal is your complete satisfaction so purchasing with us is easy and fully transparent and we offer an “Easy Return Policy” where in you can make a return/exchange request of a product within 14 days of its delivery.

If, after receiving your order, you want to return or exchange a product, you should proceed accordingly to the following steps:

  1. Send us an email at help@caretobeauty.com communicating the intention to exchange or return the product within 14 days of receiving the order;
  2. Provide us with your order ID details (Order Number) and mention the reference (s) of the product (s) you want to exchange and/or return;
  3. You will receive an email from us indicating all the information you need for return or exchange the product (s).

If you proceed accordingly to the information on the e-mail and the products are received by us in their original packaging with their seals, labels and barcodes intact, you will receive a new product, a voucher for a future purchase or the refund through your original payment method (depending on the situation). In the case of refund, it can take up to 14 working days to be processed and 5 to 10 days to be available on your account after processing. You will receive an e-mail confirming your account has been credited once your refund is processed.

Important:

  1. Care to Beauty will only return/exchange an item if it was received by the client when delivered, meaning that, in case of Express Delivery (by DHL), the client must accept the order and then, proceed to return/exchange (refusing the delivery is not valid as return/exchange).
  2. If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Which are the items that cannot be returned/exchanged?

In order for the return or exchange to be accepted, it must respect the following rules:

  • The product has to be sealed in its original packaging, including the protective cellophane or labels (if any);
  • If the product box has no mark or seal, you must keep intact the seal of the product, or any other protection marks;
  • You shall ensure that the product conforms to all the accompanying components: samples, gifts, among others, respecting the original shipping conditions;
  • Preserve the invoice, bearing in mind that a copy of it must accompany the return of the product to Care to Beauty.