We appreciate that you buy at our store and want to support you through your purchase experience.
Refunds Policy

How and when will I get my refund?


Refunds can be made in the following situations:
  • Canceled orders (before shipment);
  • Orders returned by postal services (unclaimed or refused on delivery attempt);
  • Returns (returnable items);
  • Validated complaints of damaged, wrong, missing or expired products reported in a maximum of 15 days after order's delivery. Complaints of allergic reactions to a products as well as unsatifaction with the results of the application of a products are not elegible for refunds.

Your refund will be processed within 7 business days. It will be automatically issued to the original account used to make the purchase.
As an alternative, costumer can chose the issue of a discount code in the amount of the order/products. Discount codes are valid for 12 months, counting from the day they are sent.

Exceptions are:

1 - Orders that were placed more than 6 months ago paid by Paypal, are not possible to refund by the same method. In such cases, we will ask the customer to send us his bank account details to process it.

2 - Returned orders due to "unclaimed" reason, which means the recipient/someone was not available at the moment of the delivery attempt or, nobody colected the order on the pick up point/post office, and with no communication from the customer to our customer service team are refunded by discount code in the amount of the products.

3 - Payments made by MB (available for deliveries in Portugal) have to be made by bank transfer so, we have to request bank account details to our customer to do it.