We appreciate that you buy at our store and want to support you through your purchase experience.
You received wrong/damaged product(s) - what now?
It is important that you check your order or items upon receipt and always before use. Please always check the product(s) at the moment of arrival, we may not be able to offer compensation if you report a problem with the product(s) too late. Complaints will only be accepted up to 15 days after receiving the order. We cannot be held responsible for the product(s) that were stored by the customer for a significant amount of time.

Although we try our best to prevent any damage to your goods during transportation, it is possible that problems may occur. We also have high standards when it comes to preparing your order, however, mistakes can occur from time to time. Please accept our apologies if you have received a damaged or wrong item.

If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Please provide details of the fault and attach photo(s) of the problematic product (-s) to your message so we can have any chance of evaluating the situation. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually and provide the best solution possible. We can offer refund, partial refund, discount for future purchase or reshipment of the item(-s). Our aim is to provide the best solution for you as quickly as possible.