Returns & Refunds

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Returns & Refunds

All you need to know about cancellation, return and refund

How to cancel the order?

Which items can/cannot be returned?

Return process (everything you should know if you want to return product / order)

Who will cover the cost of returning the product/order?

The product received looks slightly different then on the picture on your website - what to do?

You received wrong/damaged product(s) - what now?

You received an incomplete order - what now?

Order returning due to incorrect / incomplete address - what is the procedure?

Order returning because it was not collected from the post office on time - what is the procedure?

Order returning because customs clearance was not completed - what is the procedure?

How and when you will receive refund?

Faq Topics

Orders & Shipping

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Returns & Refunds

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