We appreciate that you buy at our store and want to support you through your purchase experience.
How can you track the order?
After your order is dispatched, you will receive a shipping confirmation e-mail containing shipping details, like tracking number, expected delivery date, link to the tracking page and any other additional information. All those details can also be found on "Track My Order" page.

In case of choosing Express Shipping through DHL (courier), you can track your order using official DHL tracking page: https://www.dhl.pt/en/express/tracking.html

In case of choosing Regular Mail through National Post Office Service, tracking availability depends on the destination country. If there is full tracking available, you can check its status:

If there is “No tracking” information visible on the checkout page it means that the national postal service of your country doesn’t provide any tracking information on the parcels we send. It means we cannot know where the parcel is and if it was delivered to you or no. We have no control over it and unfortunately, we cannot change it. You might be able to track parcels sent from another country but parcels sent from ours won’t be trackable. This is why the last status you can see on the tracking website of our country’s (Portugal) post office is “International Dispatch”– this means that it has left our country. 

It is possible that at the time the shipping confirmation email is sent to the client, attempting to track the order online does not yet provide any results. It may take some time after receiving the shipping confirmation e-mail for any tracking status to appear on the tracking website.