We also have high standards when it comes to preparing your order, however, mistakes can occur from time to time. Please accept our apologies if you have received an incomplete order.

If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Please provide details of the fault and attach a photo(s) of the parcel to your message so we can have any chance of evaluating the situation. Please inform us if the parcel looks like it may have been opened prior to delivery (for example by customs).  As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolute minimal inconvenience.

Note: If your order was shipped via Regular Mail through National Post Office Service the missing part of the order may be delivered in a separate parcel.
If the total weight of your order is over 2kg and you have chosen delivery via Regular Mail, it will be divided into 2 or more parcels. This will not affect the shipping cost. You will receive information about it, together with tracking numbers for each parcel in the shipping confirmation e-mail.